Concern for community is one of the Seven Cooperative Principles that Meriwether Lewis Electric Cooperative embraces daily. It not only involves the delivery of safe, affordable, reliable energy, but it also relates to the health and well-being of our consumer-members, communities, and employees.
To help prevent the spread of coronavirus (COVID-19) within our area, MLEC and Meriwether Lewis Connect subsidiary are adjusting basic business practices. These steps are proactive, temporary and include:
- Starting March 18, 2020 at Noon, all MLEC offices will be closed to walk-in traffic until further notice.
- Drive-thru windows will remain open during regular business hours. When receiving service, please alert the MLEC team member if you do not feel well, or have been in contact with someone who is sick, so that extra precautions can be taken.
- We will continue to respond to outages 24/7. To report an outage during regular business hours, contact your local office. Outside of 7:30 a.m. - 4:30 p.m. Monday thru Friday, reach out to our call center at 1-888-879-6038.
- For convenience, several other payment options are available to MLEC and MLConnect consumer-members:
- Online at www.mlec.com
- MLEC app
- Phoning MLEC and selecting OPTION 5
- Auto Draft
- Drop box at local office
- Kiosk in outer lobby area
"We know this event may cause financial hardships so we will be working with those impacted to help ease the burden and provide extra time for recovery," says MLEC President and CEO Keith Carnahan. "We encourage our members to contact their local office for personal assistance."
Unfortunately, we also understand that there are those who will try to take advantage of this situation and our members. Protect yourself from scammers by remembering these tips:
- MLEC will not call and threaten disconnection nor will we demand immediate payment with a prepaid card.
- MLEC and MLConnect employees will not show up and request to enter you home without a confirmed appointment.
- We will not ask for sensitive data, like banking information, through email or phone.
"MLEC will continue to monitor this situation and communicate any changes. Our goal with these actions is to act responsibly and with care in serving our communities," says Carnahan. "The situation is constantly changing; however, our dedication and concern for our communities will not waiver."